Privacy Policy
Effective Date: 13th April 2026
1. About this Privacy Policy
West Ryde Chamber of Commerce (we, us or our) is committed to protecting the privacy of personal information.
This Privacy Policy explains how we collect, hold, use and disclose personal information in connection with:
- our website;
- membership services;
- events, programs and activities; and
- related services.
We manage personal information in accordance with:
- the Privacy Act 1988 (Cth);
- the Australian Privacy Principles (APPs); and
- the Spam Act 2003 (Cth).
2. What is personal information
Personal information means information or an opinion about an identified individual or an individual who is reasonably identifiable.
Sensitive information includes information such as:
- health information;
- racial or ethnic origin;
- political opinions;
- religious beliefs; or
- criminal records.
We only collect sensitive information where reasonably necessary and permitted by law.
3. What personal information we collect
We may collect and hold the following types of personal information:
(a) Identity and contact details
- name;
- business name and position;
- address;
- email address; and
- phone number.
(b) Membership and business information
- business details and ABN;
- membership status; and
- participation in Chamber activities, events or programs.
(c) Financial information
- billing details; and
- payment records.
Payment card details are handled by secure third-party providers.
(d) Communications
- enquiries and correspondence; and
- preferences for communications.
(e) Website and technical information
- IP address;
- browser and device information;
- usage data; and
- cookies.
(f) Other information
Any other information you provide through forms, surveys or registrations.
4. How we collect personal information
We collect personal information:
- directly from you;
- through our website and digital services;
- from service providers, such as event platforms and payment processors; and
- from publicly available sources where appropriate.
If you provide personal information about another person, you must have their consent.
5. Why we collect and use personal information
We collect and use personal information for purposes including:
- administering memberships;
- providing services, events and programs;
- processing payments and maintaining records;
- communicating with you;
- marketing and promotions, with opt-out options;
- improving our services and website; and
- complying with legal obligations.
We will not use or disclose personal information for unrelated purposes unless permitted by law.
6. Direct marketing
We may send you communications about our services, events and opportunities.
You may opt out at any time using the unsubscribe function or by contacting us.
7. Disclosure of personal information
We may disclose personal information to:
- service providers, including IT, events and payment systems providers;
- professional advisers;
- event partners and venues;
- affiliated or partner organisations where reasonably necessary; and
- government or regulatory bodies, where required by law.
We take reasonable steps to ensure third parties handle personal information appropriately.
8. Overseas disclosure
Some service providers may be located overseas.
Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in accordance with the Australian Privacy Principles or comparable protections.
9. Cookies and analytics
We use cookies and similar technologies to:
- operate and improve our website;
- analyse usage and performance; and
- enhance user experience.
You can manage cookies through your browser settings.
10. Data security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access.
These measures include:
- secure systems and servers;
- access controls; and
- encryption where appropriate.
11. Data retention
We retain personal information only as long as necessary for its purpose or as required by law.
We will take reasonable steps to destroy or de-identify information when no longer required.
12. Data breaches
If a data breach is likely to result in serious harm, we will comply with the Notifiable Data Breaches scheme.
13. Access and correction
You may request access to or correction of your personal information by contacting us.
We will respond within a reasonable timeframe and may refuse access only where permitted by law.
14. Anonymity
Where practicable, you may interact with us anonymously or using a pseudonym.
However, this may limit the services we can provide.
15. Complaints
If you have a complaint, please contact us.
If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
16. Third-party websites
Our website may contain links to third-party sites.
We are not responsible for their privacy practices.
17. Changes to this policy
We may update this Privacy Policy from time to time.
The latest version will be available on our website.
18. Contact us
West Ryde Chamber of Commerce
Email: info@westrydechamber.com.au
Address: PO Box 322, West Ryde, NSW 1685
